Complaints Procedure

We want our service to be excellent and that is why we greatly value your opinion and experiences. All our products are hand crafted. Despite many years of training and the expertise of our employees, it can sometimes happen that a little "human error" has squeaked its way through unnoticed during our rigorous quality assurance inspections. If you have a complaint following the delivery of one of our Chesterfield products, let us know as soon as possible. Like all of our customers, you should recieve a quality product from us, one which we stannd behind. 

Our complaints procedure is as follows: Complaints about the implementation of the agreement should take place promptly after the consumer has found the defects which have been defined clearly and submitted to Chesterfield.com. The complaints will be answered within 2 working days, starting from the date of receipt. If a complaint has a foreseeable longer processing time, Chesterfield.com will respond within a 14 day period with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.

A complaint about a product or the service of Chesterfield.com can also be submitted via a complaints form on the consumer page of the Dutch Home Shopping Organization website. The complaint is then sent both to Chesterfield.com  as well as the Dutch Home Shopping Organization. If the complaint cannot be resolved by mutual agreement, it may be subject to dispute and can subsequently be referred to the Dispute Committee. More information about the disputes committee can be found at www.sgc.nl . If you have a complaint or do you want other support with a technical nature, please send an email to: